ABOUT – onestardust

.★⋆. Happy Holidays! (*ᴗ͈ˬᴗ͈)*.ﾟᯓ★　

Orders placed after december 5th are not guaranteed to arrive in time for Christmas! Keep in mind that shipping delays may be out of our control! Contact us for express shipping!

The Canada Post Strike does not affect our shipment to the USA! Some shipment options may no longer be available within Canada & Overseas!

FAQs

Made to order?

We ask to please give us 2-3 weeks for Processing, Production, Packing and Order Drop off.

Refunds/Returns/Exchanges

All orders are final sale.We are not accepting returns or exchanges at this time.If there's something wrong with your item, please email us at onestardustinfo@gmail.com

I need my order for a concert!

If you wish to receive your order before a specific date for an event, please dm or email us onestardustinfo@gmail.com

We are more than happy to accomodate and express ship your order.

Shipping (US & Canada)

How long will it take for my order to ship?

Please remember, shipping time does not include processing time!

Due to a large influx of orders, it can take up to 1-3 weeks for your order to be processed & packed. The shipping carrier will take it from there. We have no control over the shipping speed as soon as it's out of our hands.

We ship all orders in batches. Most orders are shipped before 3 weeks!

How can I track my order?

After placing an order, you will receive an email confirmation containing your order number. Once your order has shipped, you will receive your tracking information. Please allow a day or so for the tracking information to update.

*doesn't apply if you selected STAMPED shipping for smaller items

Can I change my shipping address?

You may be able to change your address if we haven't packed your order yet. Please get in touch right away with your order number and correct shipping address, and we will attempt to make this change for you.

Email us: onestardustinfo@gmail.com

International Shipping

How is international shipping cost calculated?

International shipping rates vary based on the order weight and destination. Unfortunately, we have no control over the high cost.

Can I host a group order for your products?

YES! We highly encourage group orders for those who wish to save on shipping costs.

Will I need to pay import taxes?

The customer will be responsible to cover the cost of any additional customs charges. We are unable to control or predict what these fees might be, as this depends on the country being shipped to.

Which countries do you ship to?

We ship to most all countries worldwide. Some shipping services may be limited in some countries. If you are not able to see available shipping services at checkout, contact us at onestardustinfo@gmail.com

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